The Limos.com Forum Has Moved!!!

I have a question. I received bad service, then worse service with two of a kind limo. this service was for my sister's wedding. I have a list of complaints. at the end of the night the bus was stopped by the R.I.D.E. program and the M.T.O. if anybody that is reading this does not know what that is. the first one is to check if you are drinking or driving. the second is for ministry of transportation. basically checking if your vehicle is safe. We were held up for 2 1/2 hours and the limo was a limo bus with about 30 people in it. my question is how can I get compensation for this. I'm thinking I want at least half my money back. PLEASE HELP. I live in Ontario Canada if that is any help. If you want to know what kind of complaints please pm. thanks in advance.

This message has been edited. Last edited by: kitcat827,

1. Please post your full list of complaints. 2. Regulatory authorities are not under our control and are known for doing quite a bit of "spot-checking" in most jurisdictions.

quote:

Originally posted by kitcat827:
I have a question. I received bad service, then worse service with two of a kind limo. this service was for my sister's wedding. I have a list of complaints. at the end of the night the bus was stopped by the R.I.D.E. program and the M.T.O. if anybody that is reading this does not know what that is. the first one is to check if you are drinking or driving. the second is for ministry of transportation. basically checking if your vehicle is safe. We were held up for 2 1/2 hours and the limo was a limo bus with about 30 people in it. my question is how can I get compensation for this. I'm thinking I want at least half my money back. PLEASE HELP. I live in Ontario Canada if that is any help. If you want to know what kind of complaints please pm. thanks in advance.

If you wanted to get technical and go to court, you might be able to get all your money back "legally". But if they give you a discount and pay you for your time lost, I think that would be "fair". Depending on what violations besides the drivers hours, it doesn't sound like they were purposely trying to do anything bad. The situation definately went bad, but they still provided some service and are getting disciplined enough by the authorities in my opinion.

I think maybe Kitty just wants to AIR OUT her anger. Most customers love to do that. A lot of times I see customers exaggerate what sometimes really happens. Way too many times I see that.

Good example is the timing. Customer tells you that the driver was late 30 min when GPS says 7 min. Or if driver went out of the way 10 min and they say he went out of the way 40 min.

I wonder if that RIDE stop really took 2.5 hrs. ???!!!

One time I witnessed where the wife was flipping out and husband said: Hey, dont worry, she is like that all the time. Just ignore it. There is nothing wrong. LOL. Welcome to Party Limo World
Sometimes I just wish that we had more of those down to earth corporate clients.

quote:

Originally posted by Steve W.:
Kitcat you should actually go for a full refund of all your funds even if you have to go to small claims court to do it. It can be implied in any contract that you contracted for a legal and safe transport. A driver being over his hours and not having the proper sticker is a violation of that contract. And puts the company in clear breech. They would not have a leg to stand on.

Steve, I think that’s really reaching.

First, the carrier has no control over a roadside inspection. Second, the fact that a violation is discovered doesn’t legally conclude the operator was aware of the violation. Finally, any punishment, penalties or fines are due to the enforcement body, not the passengers. Inspections are carried out oblivious to whether a passenger-carrying vehicle is carrying passengers at the time. The passengers don't enter into the equation unless they are doing something unlawful.

Kitcat827, you said in the subject you received “bad service” yet you don’t mention any service issues, just that there was a delay (and a lawful delay at that). Understandable though the frustration may be, you haven’t yet given much to be considered a valid complaint (or haven’t left much from your edited version).

I’m surprised the carrier discussed details of the enforcement actions with you, but I also think they get kudos for offering to pay for replacement transportation, as well as an additional amount “for your time”. I’d say it’s a worth taking and moving on.

quote:

Steve it takes longer then 10 minutes. These MTO guys do an inspection. I mean crawl under the car on the side of the road. I am not kidding. I have had it happen to my vehicles twice while we were over there. They are out like flies in the Niagara Falls area looking after limos, buses, motorcoachs..anything commercial they will stop and check - especially in tourist season. On average minimum 20 minutes it takes usually.

Ah OK Jim I did not realize they do a full mechanical inspection. We have that in CA also by the CHP but it is done in our yard by appointment once a year very rarley on the road (they save that for the big rigs).

Kitcat you should actually go for a full refund of all your funds even if you have to go to small claims court to do it. It can be implied in any contract that you contracted for a legal and safe transport. A driver being over his hours and not having the propper sticker is a violation of that contract. And puts the company in clear breech. They would not have a leg to stand on.

> way I see it is that if they impounded your
> vehicle or stopped you from driving the
> vehicle any further then there is something
> wrong with the vehicle.
Not necesariy something wrong with it but illegal to transport passengers in (not licienced) so while the bus may have been in perfect running condition no law enforcement officer can let you continue in it once they discover it is either unlicienced, uninsured or all of the above. But yes there may have also bee something wrong with it. Contact the agencies involved and get a report of the incident.

Either way you paid alot of money for a vehicle that was supposed to be all these things, it was not, you get all your moeny back, simple.

KITCAT - well, from what Im hearing I see that there is nothing that you can do when they check the vehicle. If they go as far as going under the car or weighting the car - that takes time. So 50% is their fault and the other 50% is the company fault because officials took time to write those tickets. Its a mixed situation. You maybe entitled to some credit.

***I AM GOING OFF TOPIC WITH THIS POST***

quote:

I would guess any stop should take no longer than 10 mintues as long as everything is in order. 2 Hours sounds excessive and maybe was something amiss with the vehicle or companies info.

Steve it takes longer then 10 minutes. These MTO guys do an inspection. I mean crawl under the car on the side of the road. I am not kidding. I have had it happen to my vehicles twice while we were over there. They are out like flies in the Niagara Falls area looking after limos, buses, motorcoachs..anything commercial they will stop and check - especially in tourist season. On average minimum 20 minutes it takes usually.

My opinion only - you guys in Canada don't take this the wrong way as I am friends with some of you - They are all about the $$$ - from the MTO to the Parks Commission in the Niagara area. Anything to make a buck and fine you. Yes, public safety is a factor, however I think they go overboard. I have thought about double plating my limos in Canada but all the crap you guys go through over there..it ain't worth it.

Back on topic...you have to also understand the company incurred costs and meet them somewhere in the middle. Going back and forth neither one of you is going to win in this case, or at least it seems.

Jim

quote:

Originally posted by Geoff Levine:

quote:

Originally posted by kitcat827:
the said the driver exceeded the 16hour time limit for driving. I found out the the police gave them 3 tickets. one was for having a illegal sticker. and i'm not too sure about the third ticket. nobody was drunk. nobody was drinking on the bus. mostly was older people on the bus coming back from the wedding. majority of them was from over sea. the company brought another driver to drive us. but the cops stated that the bus is impounded. so how could it be all the cops fault? nobody was out of control. everybody was tired. don't forget this is a wedding party. so we were up since 7am! there are other issues besides this. communication was one of the major problems. the driver was mishandling our possession. i.e. wheelchair. not using our specific instructions to get to the church. my sister was almost late for her own wedding!!!

Like Steve said, hopefully you payed with a credit card. You sound like you have some legitimate disputes.

I did pay for the second payment by credit card. they gave me the run around saying the police should have not given them 2 tickets. when I was in the limo it looked like the driver received more than 3 tickets. one of the management told me that they should not have stopped us. he said he was willing to give us $300. $150 for the cab and $150 for my time. I think that is B.S. they way I see it is that if they impounded your vehicle or stopped you from driving the vehicle any further then there is something wrong with the vehicle.

quote:

Originally posted by kitcat827:
the said the driver exceeded the 16hour time limit for driving. I found out the the police gave them 3 tickets. one was for having a illegal sticker. and i'm not too sure about the third ticket. nobody was drunk. nobody was drinking on the bus. mostly was older people on the bus coming back from the wedding. majority of them was from over sea. the company brought another driver to drive us. but the cops stated that the bus is impounded. so how could it be all the cops fault? nobody was out of control. everybody was tired. don't forget this is a wedding party. so we were up since 7am! there are other issues besides this. communication was one of the major problems. the driver was mishandling our possession. i.e. wheelchair. not using our specific instructions to get to the church. my sister was almost late for her own wedding!!!

Like Steve said, hopefully you payed with a credit card. You sound like you have some legitimate disputes.

the driver said that the police gave him a ticket because he exceeded the 16hour time limit for driving. I found out the the police gave them 3 tickets. one was for having a illegal sticker. and i'm not too sure about the third ticket. nobody was drunk. nobody was drinking on the bus. mostly was older people on the bus coming back from the wedding. majority of them was from over sea. the company brought another driver to drive us. but the cops stated that the bus is impounded. so how could it be all the cops fault? nobody was out of control. everybody was tired. don't forget this is a wedding party. so we were up since 7am! there are other issues besides this. communication was one of the major problems. the driver was mishandling our possession. i.e. wheelchair. not using our specific instructions to get to the church. my sister was almost late for her own wedding!!!

I would guess any stop should take no longer than 10 mintues as long as everything is in order. 2 Hours sounds excessive and maybe was something amiss with the vehicle or companies info.

Kit how did you pay for the ride? Credit card I hope. File a dispute.

quote:

Originally posted by Greenpala:
It looks like it wasnt the bus's fault that he got pulled over. They are like COPS - they can pull anybody over at any time.

You should be complaining to RIDE or MTO. It was probably a random check point or pull over.

What was wrong that the driver did? What was wrong with a bus? Did he get any tickets? Was there any damage to the car? Were there any drunk people? Were those people acting out of control?

From what you are describing, limo service didnt do anything bad. You lost time because of RIDE and MTO. You have to complaint to them.

You beat me to it while I was on the phone.

Was the limo company found to be operating illegally or were they issued any fines for a violation? Or was it just some kind of random check up? Either way I understand your frustration, I'm just curious to know who's at fault.

It looks like it wasnt the bus's fault that he got pulled over. They are like COPS - they can pull anybody over at any time.

You should be complaining to RIDE or MTO. It was probably a random check point or pull over.

What was wrong that the driver did? What was wrong with a bus? Did he get any tickets? Was there any damage to the car? Were there any drunk people? Were those people acting out of control?

From what you are describing, limo service didnt do anything bad. You lost time because of RIDE and MTO. You have to complaint to them.