The Limos.com Forum Has Moved!!!

This is a general warning to any operator using a FUELMAN or another fleet card or credit card for fuel purchases. As all of you know, fuel is something that we all must have in large quanties to keep our fleet rolling. This past two weeks I have had a rather serious issue with my fleet card provider. I stopped to fill up my work truck on a Wednesday at 4:59, it held 29 gallons. Four minuites after this transaction was posted,after my truck had aparrently travelled 300 miles, (Southernyankee will affirm that I drive fast but this is rediculous) the clerk at the station reviewed the security tape and then manually entered another 46 gallon transaction for $152.10 using my pin # he got off the tape. The next day he manually entered another 48 gallon transaction using a made up mileage and my pin # for $151.32. I contacted the sheriff and the station owner offered cash to settle the case. I just received my next FUELMAN bill, and lo and behold my truck now will hold 72.039 gallons and hasn't been a single mile in a week according to the mileage entered. This is another $228.58. I have to say that FUELMAN has been very cooperative in their dealings with me and the fraud unit is looking into it. I just thought I would pass along the story and remind everyone to watch your fuel purchases VERY CAREFULLY. If the clerk had not been so blatant in the amounts, I aould have missed the extra and dismissed it to a lot of driving that week.

I once had a situation at a new fuel store. When your card was swiped, it actually printed the whole CC#, expiration # and card holders name. I didn't notice till I got back to the office and was entering the fuel receipt. I called the store immediatly. It was an unfortunate oversite when the CC company set up the machine. I was told they had many calls and it was immediatly fixed. Apparently it only took 10 CC swipes and an alert clerk to point it out!

The owner himself made a call to myself and all other CC purchasers to let them be aware of the problem with the reciepts, gave his truest appologies and advised the problem was delt with.

Bottom line, double check your receipts, you never know what's on them. Someone elses stuff?? Never know!

LOL Tony, you forget we are here in the armpit of the technology age North Alabama. Most of the FUELMAN sites use a dedicated machine inside the store, there are very few that offer at pump processing. As to the bad stripe on the card, I was using that as an example of how it could be processed without my being there. As to the limits you mentioned, I did not apply them to my personal card as I fuel cars when I service them and the card stays in my wallet so I didnt feel it was necessary. Guess I learned my lesson huh? My wife is still mad at me about it. lol The actions that you took make me glad I posted the story. I hope everyone else takes a good look at the security on their accounts and corrects it

Well, that truly sucks - sorry to hear about it. Hope that store owner gets busted hard. He is an idiot.

I don't understand why you are using a fuel card that has a bad strip on it? Request a new card so you can better protect yourself. Swiping at the pump is less risky.

Blue: From what I have observed on fuelcard fraud protection, you must up your security level to have all the right protections. By default it will only flag possible fraud in your monthly summary report, but it will not prevent the pump from being used if things are wrong (ie too frequent use on one card in one day, wrong odometer value entered, etc) unless you enable the protections.

At FuelMan, according to their website, you can: Set purchase limits by time of day, day of week, transactions per day, dollars per day or gallons per day. Any of those being enabled may have helped prevent this particular scenario.

Thanks to this post I checked with our vendor (Wright Express) to see if they offer similar opt-in fraud prevention options, and they do, so I am going to turn them on today.

From Wright Express website:

Authorization Controls**
While the Exception Report alerts you to possible problems that occurred in the previous cycle, we also offer a feature that allows you to set limits at the time of purchase. Using the Profile Manager in WEXOnline® you can help prevent unauthorized purchases by setting rules such as number of transactions per day. If a transaction exceeds any of your limits, our system is designed to decline the transaction, subject to the limitations described in Profile Manager

quote:

Originally posted by TxLimoGuy:
Are you saying he saw your pin by reviewing the security tape? and if so, doesn't a purchase require both a swipe of the card as well as the pin and mileage? How did they falsify the card swipe?

as many of you know you can manually enter a credit card if the magnetic stripe is bad or damaged. The account number was on the receipt and he got the pin off of the videotape. That is the reason that I NEVER use my debit card with a pin, and the same reason that VISA Mastercard, AMEX and Discover now only sow the last 4 digits on the card receipt

Blue, The fraud protection in place at FUELMAN did not catch the fact that I had driven 300 miles in 4 minutes, nor did it catch the face that I used 76 gallons and the mileage was exactly the same as before. Come to find out the clerk was actually the owner and there is now an ongoing investigation by FUELMAN and the COUNTY SHERIFF

Well, credit cards can be used by the clerk entering the number, and the numbers are on the merchants copy of the receipt arent they? (i think) so the clerk could have gotten the number from the receipt

Are you saying he saw your pin by reviewing the security tape? and if so, doesn't a purchase require both a swipe of the card as well as the pin and mileage? How did they falsify the card swipe?

Cash or check is harder to fraud against. Bottom line... keep your receipts and check against your statements monthly. Most fuel card accounts have fraud protection.

I hope the clerk was fired! The fuel card company can go after them criminally.

Wow

I don't see what the point is for the clerk to do this. The money will go to the gas staion owner or she probably used your card to fill up her personal or friends car.

Can't trust anyone nowadays.