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Participant
Picture of A Black Tie Event Limousine
Location: Pataskala, Ohio
Registered: December 13, 2006
Posts: 7
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What are your policy toward guests that are noticibly anebriated? Ours is, if you are, and purely at the discretion of the chauffeur, your evening is over at what ever point we are. The guest is not permitted to enter in the limousine. Am I a real rectum or am I protecting the limousine? Your thoughts are greatly appreciated. Thank you.
Limo Protege
Registered: September 22, 2007
Posts: 65
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quote:
Originally posted by A Black Tie Event Limousine:
What are your policy toward guests that are noticibly anebriated? Ours is, if you are, and purely at the discretion of the chauffeur, your evening is over at what ever point we are. The guest is not permitted to enter in the limousine. Am I a real rectum or am I protecting the limousine? Your thoughts are greatly appreciated. Thank you.


I drive them to Death Valley and leave them for the buzzards. We can't use drivecam because then Ms. Hilton or Ms. Spears wouldn't get into the car.
Limo Master
Picture of Digger
Location: Dayton, Ohio
Registered: November 27, 2006
Posts: 475
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I just purchased 50 barf bags on Fleabay. Smile
Limo God
Picture of gunny
Location: Spring Hill Florida
Registered: August 17, 2004
Posts: 2742
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quote:
Originally posted by First Class Limos:
We only charge $100 for throw up and give $25 to the driver if they cleaned it up (which they're supposted to) and $100 for smoking.


Collects $100. for the puke & pays the poor slob $25. to clean up the mess. Drivers must be hard up for jobs.


"Suing Tampa Limo Regulator In Federal Court For The Right To Use Fuel Efficient Vehicles & Violations Of Federal & State Preemptions. What Has Your National Or Local Assoc. Done For You Lately? " Visit www.thefita.com
Limo Protege
Location: Hanover, PA
Registered: May 25, 2007
Posts: 150
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The $300 vomit fee is included in the contract. I have yet to see a client not pay for this, in cash at the end of the night. I usually pay the driver half, that is a particularly nasty "spill" to clean up, but also included in the vomit fee is any bodily fluids left behind (including urine and feces, been there as well). To have the limousine detailed is about $150 with the company I use, no smell left behind and they do a wonderful job. Usually that ends the night as well, at the drivers' discretion of course. I do ask that the vomit is cleaned up asap. If you ask a driver and demand they do the cleaning, they should be well compensated for having to deal with that mess. It is gross and vile, and I sure as hell don't want to mess with it!

quote:
Originally posted by First Class Limos:
We only charge $100 for throw up and give $25 to the driver if they cleaned it up (which they're supposted to) and $100 for smoking.

Do you think we're not charging enough? I feel like everytime we charge a client for this and call them to tell them they almost always deny it and sometimes charge it back. We have mostly party limos hummers and etc and I would say alot less than 5% of the time we actually have to charge people.

I think we should bump the throw up charge to at least $200. I see some of you are charging $350-$500 do clients really allow that charge to go through?


Nicole Paris
An Occasion To Remember, Inc.
Limo Master
Picture of joel yee
Location: pa
Registered: November 19, 2001
Posts: 402
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We have have customers sign a contract which lists a price for each item sickness $350, glasses $5, windows, seats, radio anything that could be damaged or broken has a price.No smoking/standing out of sunroof $100 . But the biggest deterrent to stop damage and sickness, is a $250.CASH security deposit paid upfront and refundable only if there are no problems.You would be amazed at how different things are when you have a customers security deposit and they want to get it back at the end of the night. They can pay for the limo service by credit card but the security deposit must be cash. Try it and see the difference in the condition of your limo at the end of the night.
Limo Protege
Picture of First Class Limos
Location: Cleveland Ohio
Registered: November 01, 2005
Posts: 178
Posted   Hide PostReply With QuoteEdit or Delete MessageReport This Post  
We only charge $100 for throw up and give $25 to the driver if they cleaned it up (which they're supposted to) and $100 for smoking.

Do you think we're not charging enough? I feel like everytime we charge a client for this and call them to tell them they almost always deny it and sometimes charge it back. We have mostly party limos hummers and etc and I would say alot less than 5% of the time we actually have to charge people.

I think we should bump the throw up charge to at least $200. I see some of you are charging $350-$500 do clients really allow that charge to go through?


____________________
I offer Search engine SEO services starting at $500/mo. We're #2 on google for "Limos", "limo" , and #1 for "hummer limo" in the world along with a few hundred other terms. Also newly working on Cleveland Limo Service , Dallas Limos , New York Limousine , Orlando Limos, and Phoenix Limos for clients along with a few others. Inqurie to webmaster@firstclasslimos.net
SINCE 1976
Location: Metairie, Louisiana 70055
Registered: August 31, 2000
Posts: 3744
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We endeavor to get them home or we terminate the charter if they are out of control.


Dean Schuler
Limo God
Picture of Viperion Corporation / Limos.com
Location: Phoenix, Arizona
Registered: July 10, 1999
Posts: 2835
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This news story is someone interesting regarding drunks and limos

http://www.pe.com/localnews/inland/stories/PE_News_Loca...rides05.3e3306c.html
Limo Master
Picture of Blue Diamond
Location: MN USA
Registered: February 19, 2003
Posts: 721
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Limo Scene- (Vomiting) Yep, It's mentioned the price per person, per event/ incident + all cleaning fees, deodorizing, professional cleaning, damages to carpet, wood on interior, electronics, tables, ect. Basically, the minimum is $250 and goes from there. I also charge a $25 per hour for the driver to do excessive cleaning.

I remind them... "I have a CC # and know how to use it!" Break it or damage it, you bought it.
Limo Protege
Picture of J Paul White
Registered: January 26, 2007
Posts: 134
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quote:
Originally posted by David Merrill:
Just for general information: On the school Bus we have a sign posted that the vehicle "May" be equiped with a video camera. All of our buses are but some districts have a dummy camera (to save money) but they all have the sign (to save their Butt's) posted in all the Buses. Even though they all know it is there, the Kids still mess up.

The next issue is who sees the tape. There are a lot of legal issues here too. Might be a good idea to get the Lawyer involved if you view passenger conduct. Any Lawyers out the lurking who may have an answer for this?


Good question. Im thinking youd have to have that out in writing somewhere, and be able to prove the customer read and signed off on it.

Virtually impossible unless you have a lengthy contract or something to hide it in I guess.
Limo God
Picture of David Merrill
Location: Lupton mich USA
Registered: May 30, 2002
Posts: 2256
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Just for general information: On the school Bus we have a sign posted that the vehicle "May" be equiped with a video camera. All of our buses are but some districts have a dummy camera (to save money) but they all have the sign (to save their Butt's) posted in all the Buses. Even though they all know it is there, the Kids still mess up.

The next issue is who sees the tape. There are a lot of legal issues here too. Might be a good idea to get the Lawyer involved if you view passenger conduct. Any Lawyers out the lurking who may have an answer for this?


David E. Merrill
GRAND MASTER LUFF / Part Time Bartender
Picture of Limo Scene
Location: Bakersfield, CA 93307
Registered: April 28, 2001
Posts: 1688
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We use Drive-Cam. While the intention is to video the road and document accidents and aggressive driving, the device offers a view forward and backward. Unfotunately or fortunately, depending on how you look at it,. you get a view of the pax if the partition is down. When we have a camera activation that involves sudden or panic braking, we do concentrate on the affect on passengers. Specially if they are shown tossed about or forced to lean by a hard brake application. These videos are used for either verbal or written reprimands which include a unique file name to the incident and the "event" is stored on our main server for future employee reviews to allow the evaluator to watch it again.

The panic button feature can be used to document rowdy behavior in the back if needed.

As far as telling the passengers, I think in this day in age, people expect that "big brother" is watching. You can't really go anywhere there days where you are not on video. It was even covered by Dateline NBC. Amusement parks, subways, city buses, malls, casinos, intersections, convenience stores all have cameras watching our every move.
Limo Protege
Picture of Markee
Location: Portland Oregon
Registered: December 31, 2006
Posts: 150
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quote:
JUst because of them I purchased a Video recording system for all my limousines to prove damages in court should I be required to.


Do you record inside the car? How do your customers feel about this? Or do you tell them?

We have audio and video on the driver. But not the passenger area.





==============

Check out my Limo blog where I tell all about our first year of business.
Limo Master
Picture of Salicete
Location: Olney, Maryland - USA
Registered: January 18, 2007
Posts: 752
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You're welcome, Jim, and on a side note, I wonder what motivated that guy to go into the barf-bag business? Less than a buck to keep the chunks off my car, a great deal if you asked me.


My contract stipulates $250 for throwing up, for each occurrence. Puke twice, its $500.

I actually specify, in as much detail as possible, what bad behavior will cost. Glasses, DVD remotes, upholstery, windows, vomit, other body fluids, excessive mess, stains, spills, electronic equipment, pretty much everything that could be damaged is stipulated and priced in my contract.

I mail, email, or fax the contract to the client in advance when possible, and require a signed copy be returned to the office, or handed to the driver before the trip starts.

For each run, the driver always has a copy with him in case the client couldn't print theirs, or lost it, or the dog ate it, etc etc etc.

Knock wood, nobody has thrown up in my cars yet, (I know, give it time, I'm still new at this.)though I have had to make an emergency-roadside barf-stop; that was before I got the barf bags, and in all honesty, I'd still rather pull over and have them throw up outside if possible and safe.
GRAND MASTER LUFF / Part Time Bartender
Picture of Limo Scene
Location: Bakersfield, CA 93307
Registered: April 28, 2001
Posts: 1688
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Thanks for the link Salicete. Those are cheaper than what I am paying for convenience bags and look nicer.

So, Blue - does your contract actually say exactly how much you will be charged if you puke? Mine says, "A $350 fee will be assessed for excessive cleanup and additional charges may be incurred for damages and/or loss of vehicle use due to down time caused by excessive cleanup or damages".

Just curious how others word it. My chauffeurs present the contract on arrival. They do not "point out" any clauses in the contract as I would like to believe that our clients are mature, upscale, responsible people until proven otherwise. They point to the time they have arrived to begin service and ask the client to sign. At the conclusion of the ride, they have them aign another box only if there are changes to the original times/fare.
Limo Master
Picture of Blue Diamond
Location: MN USA
Registered: February 19, 2003
Posts: 721
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Not only does the client sign a contract, but the group is told of these rules before the trip starts... so there's no confussion. I do it tactfully, but get the point across.

Seems to work. Two windows and 3 pukers in 3 years now.

We're hired to transport and serve clients. Not babysit and repremand.
Limo Master
Picture of Salicete
Location: Olney, Maryland - USA
Registered: January 18, 2007
Posts: 752
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Here is a link to a barf/car sick/ convenience bag seller. Every car should have a few. Vomit

Barf Bags
Limo Protege
Picture of J Paul White
Registered: January 26, 2007
Posts: 134
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quote:
Originally posted by Cliff Robinson:
I also charge $500 if they leave me any Bodily fluid presents like Vomit and i even collected a few of those fee's the past few weeks and I have all clients sign a contract pointing out all the rules and fines if they Violate them. I also provide Barf bags for their use when I see that things are getting out of hand or it looks likely that someone will end up needing it. Break the Factory seal on the escape windows $1000, puke-$500, bust a glass $5, Tear or destroy the seats or deface them in any way? $1000 I don't play when it comes to the car and do not tolerate crap from the clients. Smoke in my Non Smoking limo? Run ends Immediately and a $250 fine assessed to the client credit card.

Most people will respect your investments but there are a few who dont care at all. I have clients who book once a month and they have broken my Excape hatch on the roof twice in three months and I forced them to replace it each and every time and they keep coming back. I did tell them if they dont stop their guests from destroying my equipment I will ask them to find another service to use and lately they have been a bit more mellow but they did replace my unit totally and paid for all repairs each time without question.

JUst because of them I purchased a Video recording system for all my limousines to prove damages in court should I be required to.


I definately thought about the recording system...but is that legal? I live in Virginia
GRAND MASTER LUFF / Part Time Bartender
Picture of Limo Scene
Location: Bakersfield, CA 93307
Registered: April 28, 2001
Posts: 1688
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People hire limousines so they can drink? Duh! Another thing Gunny and I agree on! To not allow it? Just close up shop today and walk away.

I too have barf bags (really called Convenience Bags) which I buy at the limo show each year. I also have a $350 puke fee.

I am curious about those that have these fees for vomiting and the $250 smoking charge. Do you specify these in your contract with specific dollar amounts and actions which invoke the fee? I can't help but wonder if it is not spelled out, client disputes credit card charge, you go to Small Claims, how do you think you would fare?
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